Email support@rhinoline.app and we'll get back to you within one business day. In the app, Send Feedback on your Account page opens an email with your account details already filled in, so we can find you faster.
How long is the free trial? 30 days. You won't be charged until it ends, and you can cancel before then.
How do I add my crew? Open Team on your Account page and invite them by email, or share your team code. They download Rhinoline, choose to join a team, and enter the code.
Can I bring my client list? Yes. Add clients one at a time, or import a CSV file from the Clients tab. Rhinoline warns you about clients you've already added.
How do my clients pay me? Connect a Stripe account from Billing. Your clients pay invoices by card from the link in their email, and the money goes to your Stripe account. You can also record cash and check payments.
A client paid twice, or I need to refund. Open the invoice and use Refund. Refunds come out of your Stripe balance.
What if there's no signal? Keep working. Starts, completions and photos are saved on your phone and sent as soon as you're back online. Don't sign out while something is still waiting to send; the app warns you if you try.
Does Rhinoline work in Spanish? Yes. Each person can choose English or Spanish, and each client can get their emails and pages in Spanish.
How do I change or cancel my plan? On your Account page, open Subscription. Plan changes and cancellations go through Stripe's secure billing page.
How do I delete my account? On your Account page, tap Delete account. This permanently removes your business, clients, jobs and photos, and cancels your Rhinoline subscription. It can't be undone. If you'd rather we do it, email us.
I forgot my password. On the sign-in screen, tap Forgot password and we'll email you a reset link. Check your spam folder if it doesn't arrive.
I got an email from a lawn pro through Rhinoline. Your pro uses Rhinoline to schedule visits and send bills. For questions about a visit or a bill, reply to their email or contact them directly. To have your details removed, ask your pro, or email us and we'll pass the request on.
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support@rhinoline.app