By downloading, installing, accessing, or using any Rhinoline application, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Platform. These Terms constitute a legally binding agreement between you and OPTIK, LLC.
We reserve the right to update these Terms at any time. Continued use of the Platform after changes are posted constitutes acceptance of the revised Terms.
Rhinoline is a field service management (FSM) platform designed for independent service professionals and small businesses operating in the trades (including but not limited to lawn care, landscaping, and related services). The Platform provides tools for job management, client management, routing, scheduling, invoicing, and payment collection.
Rhinoline is a software platform only. We are not a staffing agency, contractor marketplace, employment agency, or service provider ourselves. We do not perform, supervise, inspect, guarantee, or endorse any services rendered by Service Providers.
4.1 Optik is Not a Bank or Financial Institution. Optik is a software technology company and payment facilitator only. We are not a bank, credit union, money transmitter, or licensed financial institution. We do not hold, store, or manage your funds. All payment processing is performed by Stripe, Inc., a registered payment processor subject to its own terms and regulatory oversight. By using Payment Services, you also agree to Stripe's Terms of Service and Stripe's Privacy Policy.
4.2 Role as Payment Facilitator. When a payment is processed through the Platform, Optik acts solely as a technology facilitator connecting the Service Provider's billing software to Stripe's payment infrastructure. Funds are disbursed directly by Stripe to the Service Provider's connected bank account according to Stripe's payout schedule. Optik does not take custody of funds at any point in the transaction.
4.3 Platform Fee. Optik charges a 1.0% platform fee on each successfully processed Transaction, in addition to Stripe's standard payment processing fees (currently 2.9% + $0.30 per transaction for card payments, subject to change by Stripe). These fees are deducted automatically at the time of transaction. Fee rates may be updated with 30 days' notice to active subscribers.
4.4 Refunds and Chargebacks. Service Providers are solely responsible for their refund policies and for resolving payment disputes with their Clients. Optik will cooperate with Stripe's chargeback dispute process but is not liable for chargebacks, disputed transactions, or fraudulent payments. Platform fees are non-refundable in the event of a chargeback or dispute unless the chargeback is found in the Service Provider's favor.
Rhinoline Lawn is offered under the following subscription plans:
Annual plans are billed as a single payment covering twelve months at a rate equivalent to ten months of the corresponding monthly price.
All plans include unlimited clients, jobs, and invoices. The Crew Plan adds team management, job assignment, and Platform access for each Team Lead. Fleet Plan inclusions are defined in the individual quote.
Subscription pricing is subject to change. Active subscribers will receive at least 30 days' notice before any price increase takes effect. Continued use of the Platform after a price change constitutes acceptance of the new pricing.
Subscriptions are billed in advance. Annual plans are non-refundable after 30 days of the billing period. Monthly plans may be cancelled at any time; no partial-month refunds are issued.
4b.1 Free Trial. New accounts include a 30-day free trial of the Operator or Crew Plan. No subscription charge is made during the trial period. Unless you cancel before the trial ends, your subscription begins automatically at the end of the trial at the plan rate then in effect, and your payment method is charged. You may cancel at any time during the trial at no cost. Trials are limited to one per business.
The free trial applies to subscription fees only. Payment processing fees and the platform fee described in Section 4.3 apply to any Transactions processed during the trial period.
4b.2 Client Onboarding. We offer to import your existing client records into the Platform at no charge as part of onboarding. You are responsible for providing the records in a workable format and for confirming their accuracy once imported. You represent that you have the right to provide any client information you supply to us for this purpose, and our handling of that information is governed by our Privacy Policy.
As a Service Provider, you represent and warrant that you:
6.1 No Guarantee of Service Quality. Optik makes no representations, warranties, or guarantees regarding the quality, fitness, safety, or outcome of any services rendered by Service Providers. Any disputes between a Service Provider and their Client regarding the quality of work performed are solely between those parties.
6.2 No Guarantee of Payment Collection. Optik does not guarantee that Clients will pay their invoices. The Platform provides invoicing and payment request tools, but Optik is not responsible for Clients who decline to pay, dispute charges, issue chargebacks, or otherwise fail to fulfill payment obligations.
6.3 Limitation of Damages. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OPTIK, LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any damages exceeding the total platform fees paid by you to Optik in the three (3) months immediately preceding the event giving rise to the claim.
All software, source code, algorithms, workflows, user interface designs, trademarks, and content comprising the Rhinoline Platform are the exclusive property of OPTIK, LLC or its licensors. You are granted a limited, non-exclusive, non-transferable, revocable license to use the Platform solely for its intended business purpose. You may not copy, modify, distribute, reverse engineer, or sublicense any part of the Platform.
If you submit feedback or feature suggestions, you assign all rights in that feedback to OPTIK, LLC. Optik may use it without restriction or compensation.
Your use of the Platform is governed by our Privacy Policy, incorporated herein by reference. You are responsible for ensuring that any Client data you store in the Platform is handled in compliance with applicable privacy laws. You grant Optik a limited license to process your data solely for the purpose of providing and improving the Platform. We do not sell your data or your clients' data to third parties.
Optik reserves the right to suspend or terminate your account at any time, with or without notice, for violation of these Terms, fraudulent or illegal activity, non-payment of fees, or conduct harmful to the Platform or other users. Upon termination, your right to access the Platform ceases immediately. You may export your data prior to account closure.
You agree to indemnify, defend, and hold harmless OPTIK, LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Platform, services you render to your Clients, your violation of these Terms, or any Client dispute related to your business operations.
11.1 Informal Resolution. Before filing any formal claim, you agree to first contact Optik at support@rhinoline.app and attempt to resolve the dispute informally for at least 30 days.
11.2 Binding Arbitration. If informal resolution fails, any dispute arising out of or relating to these Terms shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration shall take place in Tennessee.
11.3 Class Action Waiver. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION against Optik. All claims must be brought in your individual capacity.
These Terms shall be governed by the laws of the State of Tennessee. Any claims not subject to arbitration shall be brought exclusively in the state or federal courts located in Davidson County, Tennessee.
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, either express or implied. Optik does not warrant that the Platform will be uninterrupted, error-free, or free of viruses. Your use of the Platform is at your sole risk.
OPTIK, LLC
support@rhinoline.app